Frequently Asked Questions

At Better Body we aim to make the purchasing experience and customer journey as smooth as possible. Here are some of the top questions we receive answered just for you.Β 


I've placed an order but haven't gotten any shipping/tracking info.

In this case, please make sure that you've checked your email for a confirmation message. It could possibly have landed in your junk folder as well so make sure to check there too.

If you placed an order which includes pre-order items, please keep in mind that some items won't ship until they become available and this could result in a delay in your shipping/tracking info.

Are there any extra shipping fees?

You can enjoy Free Shipping on all US orders, it's on us.Β 

The Hex 50 set is our only product that is subject to Free Shipping + Heavy Duty Fees.

What do I do if my items are damaged during shipping?

We do very diligent quality inspections on all of our equipment before it leaves our warehouse. However, it is possible that your order may get mishandled by the shipping carriers.Β 

If your product arrives damage upon arrival, make sure to take photos of it right away and send it to support@betterbodyequipped.com and we will make the claim on your behalf.Β 

If it says 2-5 day shipping, why hasn't my order shipped yet?

While we always try to aim to achieve the listed shipping times, variables such as holidays or shipping carrier delays may occur which are out of our hands. If you have any additional questions regarding order times, please send us an email at support@betterbodyequipped.com.Β 

Product Instructions

You can find a PDF version of our instructions here!