Refunds & Returns
Return Information on All Sales (Pre-Orders & Standard Sales)
With every eligible return request (more on eligibility below), we offer 2 options.
1. Fast Track Refund
This is a refund via e-gift card that will be provided immediately if you're requesting a refund on pre-order items, or as soon as we receive your return items at our warehouse if it's a physical return.
2. Original Payment Method
Refund will be returned to your original form of payment - please note that this can take up to 2 weeks.
In order to start a refund or return process, please do so by notifying our team at firstname.lastname@example.org.
Return Information on Pre-Order Items
If you need to make a change to your pre-order or cancel it altogether, you can do so free of charge anytime prior to your order being processed and shipped out. Please do so by notifying our team at email@example.com.
Return Information on Defective/Missing Upon Arrival ItemsWe always strive to provide the highest quality product before it leaves our warehouse. While it is uncommon, some damages may occur during the shipping process. If your order arrives damaged or missing pieces for whatever reason, we can offer to send you replacement parts or an entirely new unit depending on the severity of the damage.
We can also process a return or an exchange free of charge. In order to be eligible for this type of return, your item must be in its original packaging and should be returned in the same condition that you received it. You also need to request a review of your case within 5 days of arrival. Otherwise, your items will not be considered defective/missing upon arrival.
Return Information for Change of Mind
If you would like to return your items because you've changed your mind about the purchase, you are fully responsible for repackaging and shipping all items back to us. Returns in these scenarios will only be accepted within 30 days of receiving the products.
All items must be shipped back in their original condition with all parts and boxes. Failure to send items back in their original condition and packaging are subject to a $80 restocking fee.
Please note that at this time, the customer is responsible for both the cost of shipping back the product and the original shipping cost in these scenarios.
For additional questions around our warranty policy, don’t hesitate to reach out to us at firstname.lastname@example.org.