Every single one of our customer orders are packed and shipped by our North American distribution centre. What this means for you is that each and every product passes through our strict quality control process by real people before getting sent your way.
This allows us to give back to the economy by leasing our very own warehouse, and employing a dozen staff members whose jobs were affected by the pandemic.
Unlike other competitors, we are among UPS’s preferred partners, allowing us to tap into the most competitive shipping rates and the best ship times available across North America.
What this means for you is free shipping on your orders, as well as “prime” shipping times.
Each and every order, if all items of the order in stock, is packed on the same day Monday to Friday. If the order is placed before 12pm PST, the order will also be shipped the same day.
We ship across the United States, free of charge to you. All U.S orders take between 5 to 7 business days to arrive at your destination. Rural parts of the U.S can expect their orders within 8 - 10 business days.
U.S orders may be subject to duty in certain areas. The customer is solely responsible for all associated duties and taxes.
Since we have such a strong community who are enthusiastic to continue their fitness journey from home, our products are high in demand. By popular request, we allow our customers to put ‘dibs’ on our incoming inventory that hasn’t yet landed in our warehouse.
What this means for you is that by placing an order with one or more pre-order items, we will pack and ship your order as soon as it arrives in our warehouse.
We do our best to provide you with the most accurate expected delivery dates within the product pages.
Some delays may occur as a result of our inventory getting held at the port of Vancouver for inspections, as well as other manufacturing delays which are beyond our control.
Once all of your items are in stock and ready to ship, you can expect the same shipment and delivery times as mentioned above.
As always, if for whatever reason you’d like to change or cancel your pre-order, you may do so with no questions asked as long as you let us know before we ship it out to you.
For additional questions around pre-orders, don’t hesitate to reach out to us at email@example.com or by phone at +1 (236) 788-8586.