Shipping

Shipping Information

We currently have 2 warehouses operating, one in Abbotsford, BC and one in Houston, Texas. We ship your ordered products from whichever warehouse the items are available in.  Each and every product passes through our strict quality control process by real people before getting sent your way. 

This allows us to give back to the Canadian and US economy by leasing our very own warehouse right here in BC and Texas, and employing a dozen staff members whose jobs were affected by the pandemic. 

Unlike other competitors, we are among UPS’s preferred partners, allowing us to tap into the most competitive shipping rates and the best ship times available across North America. 

What this means for you is highly competitive shipping rates on your orders, as well as “prime” shipping times.

 

Express Shipping

Each and every order, if all items of the order in stock, is packed on the same day Monday to Friday. If the order is placed before 12pm PST, the order will also be shipped the same day.

 

Shipping Times

We ship across the United States, free of charge to you. All US orders take 5-7 business days to arrive at your destination. Rural parts of the US can expect their orders within 8-10 business days.

Some U.S orders may be subject to a heavy order fee and duty in certain areas. The customer is solely responsible for all associated duties and taxes. Better Body Equipment is unable to provide estimates for these so please check with your local customs office for more information.

Certain products are also shipped via tractor trailers so if your residential address has a driveway, the trailers can only deliver at the gate. If you prefer the shipment delivered at your doorstep, we can transfer the shipment to a smaller truck for an additional fee.

If the customer chooses to reject the delivery and request a refund, they would be responsible for paying the original shipping fee and return cost and that would be deducted out of their refund.

 

Shipping Information For Pre-Orders 

Since we have such a strong community who are enthusiastic to continue their fitness journey from home, our products are high in demand. By popular request, we allow our customers to put ‘dibs’ on our incoming inventory that hasn’t yet landed in our warehouse. 

What this means for you is that by placing an order with one or more pre-order items, we will pack and ship your order as soon as it arrives in our warehouse.

We do our best to provide you with the most accurate expected delivery dates within the product pages.

Some delays may occur as a result of our inventory getting held at the port of California for inspections, as well as other manufacturing delays which are beyond our control.

Once all of your items are in stock and ready to ship, you can expect the same shipment and delivery times as mentioned above.

As always, if for whatever reason you’d like to change or cancel your pre-order, you may do so with no questions asked as long as you let us know before we ship it out to you. 

For additional questions around pre-orders, don’t hesitate to reach out to us at support@betterbodyequipped.com.

 

Re-Delivery 

If UPS attempts delivery to you but fails several times, they will be forced to return the items to us, in this case we have now paid for the shipping fee and the return cost, if a customer needs us to re-ship their package, they would be responsible for paying the return cost and the fee to ship the package again for them, if they choose to opt into a cancellation instead, the return cost would then be deducted from their refund subtotal.

 

Please note that our items can't be delivered to PO Boxes and will likely be returned to us by UPS.