Warranty Information 

 

We take pride in helping our customers achieve their fitness goals. We stand behind our product every step of the way.

 

You may find similar looking products across other websites, ebay, craigslist, and even Facebook marketplace. 


Unfortunately, there are a lot of low-quality products floating around in the marketplace which look just like ours.


The key difference is that we only source from the most reputable manufacturers with years of experience producing the highest quality fitness products.


What this means for you is that you’ll be receiving superior quality products compared to the rest.


We put our money where our mouth is.


While the industry standard is a 1 year limited warranty, we go above and beyond by offering a 2 year limited warranty which is unheard of in the industry.


What this means for you is that if anything goes wrong with your equipment during regular use, you will be covered for parts and replacements for up to 2 years.


Equipment which is damaged due to mishandling, dropping, or purposefully damaging etc. will not be eligible for complimentary replacements. 


We reserve the right to determine if your damaged item(s) is covered under warranty. Each case will be evaluated carefully by our team in order to determine the outcome of the solution provided to you.


If your items aren’t covered under our warranty for any reason, we are able to provide you with replacement parts for a fixed fee wherever applicable.


Return Information on Pre-Order Items


If you need to make a change to our pre-order or cancel it altogether, you can do so free of charge anytime prior to your order being processed and shipped out. Please do so by notifying our team at support@betterbodyequipped.com or by phone at +1 (236) 788-8586.


Return Information on Defective Upon Arrival Items


We always strive to provide the highest quality product before it leaves our warehouse. While it is uncommon, some damages may occur during the shipping process. 


If your item arrives damaged for whatever reason, we are happy to handle returns and exchanges free of charge. In order to be eligible for this type of a return, you need to request a review of your case within 3 days of arrival, otherwise your items will not be considered as defective upon arrival.


Return Information for Change of Mind


If you would like to return your items because you've changed your mind about the purchase, you are fully responsible for repackaging and shipping all items back to us. Returns in these scenarios will only be accepted within 30 days of receiving the products. 


All items must be shipped back in their original condition with all parts and boxes. Failure to send items back in their original condition and packaging are subject to a $80 restocking fee. 


Please note that at this time, the customer is responsible for the cost of shipping back the product in these scenarios. 



For additional questions around our warranty policy, don’t hesitate to reach out to us at support@betterbodyequipped.com or by phone at +1 (236) 788-8586.